REFUND POLICY

At BCTIER, we truly value your satisfaction and want every purchase to feel special. Please review our return policy carefully before submitting a request:

• Damaged Items: If your order arrives damaged, please contact us at contact@bctier.com within 24 hours of the delivery time recorded by the carrier.
• Return Window: You have 7 days from the delivery date to return an item. Once the item is received, our team will carefully review it and contact you with the next steps.
• Resolution: Depending on the evaluation, a replacement may be sent (subject to availability) or store credit will be issued.
• Item Condition: All returns must be in their original condition and packaging to be accepted.
• Final Sale: Items marked as Final Sale are not eligible for return or exchange.
• Shipping Costs: Customers are responsible for all shipping fees related to returns.

Thank you for choosing BCTIER — we sincerely appreciate your trust, support, and loyalty.